SHIPPING AND RETURN POLICY
Shipping Rules & Restrictions
- We currently ship to all 50 United States, Canada, apo/fpo addresses, and select U.S.territories (Puerto Rico, Virgin Islands, Guam, marshal islands, American Samoa, and Micronesia).
- Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the united states.
- Orders of in-stock merchandise with standard ground shipping to U.S. locations will be shipped within three business days if received and authorized before 2:00 p.m. est.
- Orders of in-stock merchandise with expedited shipping to U.S. locations will be shipped within the same business day if received and authorized before 9:00 p.m. est.
- Orders of in-stock merchandise shipping to Canadian locations will be shipped within three business days, if received and authorized before 1:00 p.m. est.
- Orders of in-stock merchandise shipping express to Canadian locations will be shipped within the same business day, if received and authorized before 1:00 p.m. est.
- Orders shipping to Alaska or Hawaii require expedited shipping. Standard ground shipping is not available.
- Orders shipping to an apo or fpo military address are shipped via the U.S. postal service and cannot be expedited. Please note these orders may take up to 21 days for delivery.
- Orders containing hazardous materials (example: fragrance and power banks) are not eligible for expedited shipping.
- All expedited orders require a street address.
- Please call our customer care team at 408-337-6706 if you have any questions.
- We are unable to ship to 3rd party shipping services.
CALIFORNIA PROPOSITION 65 WARNING
WARNING: eyewear products contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.
CANADA SHIPPING TERMS AND CONDITIONS
Please carefully read the following terms and conditions concerning Canada orders:
ITEM AVAILABILITY
The fulfillment process for most orders of in-stock items begins as soon as your online purchase is completed. These items will be shipped once your payment is approved, the item is located, and the shipping address is verified.
pre-order items are not yet in stock, but available for advanced order on our site. Therefore, a pre-ordered item is shipped directly to your chosen shipping address once it is in stock. As with all purchases on our site, you will not be charged for any item until it is shipped to you. the expected date that the item will leave the distribution center is indicated on the product detail page. This date is a good estimation of the item’s availability but please note that the date is not firm. Should the expected shipping day change, you will be notified via email.
We reserve the right to cancel any order that appears to be intended for re-sale or re-distribution.
After your order leaves our warehouse, delivery times vary per the shipping method you select during checkout and the location of your shipping address. please note that business days are Monday-Friday, excluding federal holidays within the united states.
SHIPPING RATES
KaneCollection is pleased to offer flat rate shipping for most shipping services. At checkout, you will be prompted to choose a shipping method for your shipment(s). Different shipping methods are available depending on the item(s) you wish to purchase and the location to which the items will be delivered. Each shipping method has its own restrictions and charges that will be applied to your order. Please note, some items may offer only one shipping method. As you update your shipping method choices, your order total will adjust accordingly.
Shipping rates are as follows*:
UNITED STATES SHIPPING RATES
USPS PriorityStandard groundTwo-dayNext day
Destination5-8 business days
if ordered by 2pm est3-5 business days
if ordered by 2pm est2 business days
if ordered by 9pm est1 business day
if ordered by 9pm est
Continental United StatesFree$8$15$25
Alaska/Hawaii$12n/an/a$25
Apo/Fpo$8n/an/an/a
U.S. territories$30n/an/an/a
United States P.O.n/an/an/an/a
CANADIAN SHIPPING RATES
canada poststandardexpress
Destination3-10 business days3-6 business days2-4 business days
Canada$15$20$25
Canada P.O. boxn/an/an/a*shipping rates are subject to change.
TRACKING ORDERS
Tracking numbers are assigned to packages upon shipping from our distribution center. You can find these tracking numbers in your shipment confirmation email as well as in your order history on KaneCollection.com. It may take up to 48 hours before the package is checked into the carrier’s tracking system. While your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide information about your package for 48 hours.
As we use multiple carriers and shipping methods, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances,
your order history atKanecollections.com will not offer tracking information, but will still offer order status and other details. For information on understanding your order status, please call customer service (408)-337-6706
Return Rules & Restrictions
All markdown items purchased from KaneCollections.com and JonKane.store are considered final sale and cannot be returned.
DAMAGED OR DEFECTIVE ITEMS
In the case of items damaged during shipment, please immediately contact our customer care department at 408-337-6706. We will work with you to replace your item as fast as we can. If we are able to locate a replacement, we will send it to you at no charge to you, and will ask you to return the damaged/defective item to us using our free return service.
Shopping Cart
Items you place in your shopping bag while you are shopping on kanecollections.com will remain there until they are purchased, removed, or until the sale ends.
Because product availability is not guaranteed until items are purchased, it is possible for an item to become unavailable while it is in your shopping bag. If an item becomes out of stock, we will alert you to remove it from your shopping bag. In addition, we will remove items that remain in your shopping bag at the end of the sale.
OPTIONS IN THE SHOPPING BAG
Checkout
STEP 1: SHIPPING ADDRESS:If you are not already signed in to your kanecollections.com account, you may continue to checkout as a guest. However, to quickly access your saved addresses and payment methods that you use on kanecollections.com, we suggest signing in to your account using the fields on the right side of the page. You may sign in conveniently using a preferred social network or using the email address and password associated with your kanecollections.com account. If you have forgotten your password, click here.
STEP 2: SHIPPING METHOD: When you arrive at the shipping method step of our checkout process, use the drop down box next to each shipping address to choose the available shipping methods/charges.
Note: if you have an item in your shopping bag that has a shipping restriction (hazardous materials) item shipping from different distribution centers, international limitations, etc.), you may see that your purchase is split into multiple shipments. Be sure to choose a shipping method for each shipment. When you are ready to move on to the next step, click “continue”.
STEP 3: PAYMENT: When you arrive at the payment step in our checkout process, be sure review your order summary on the right side of the page to confirm the items in your shopping bag, shipping addresses, and shipping methods before selecting your payment options. You may click back into any step of the checkout process to make adjustments.
All prices are listed in u.s. dollars and foreign currency is subject to currency exchange rates
CONFIRM YOUR BILLING ADDRESS:
Your shipping address will appear here automatically if you specified for it to be used earlier in the checkout. If not, enter your name and billing address. Your name and billing address must be entered exactly as they appear on your credit card statement to avoid any delay in the authorization process. If you are not paying with a credit card, this address will allow us to contact you if any issues arise with your order. If the address is incorrect or requires editing, click “change address.”
Enter the email address where you wish to receive order confirmation emails and further correspondence regarding your orders and shipments.
CHOOSE YOUR PAYMENT METHOD
Once you have verified all aspects of your purchase and applied any gift cards, select your method of payment.
STEP 4: ORDER CONFIRMATION:
After you complete the checkout process, you will be directed to the order confirmation page. Here you will see your order number and complete details of your order. We recommend that you print this receipt and save the order information for your records. You will need this information for all references to your order.
Please note: we cannot change or cancel an order once it has been placed.
Payment Options
CREDIT CARD AUTHORIZATIONOnly one credit card may be used per transaction. This includes bank-issued gift cards with a credit card logo (example: American express gift cards). Your credit card will not be charged until the items in your order are shipped. in some cases, because not all items may ship together, you will see more than one charge on your credit card.
When attempting to place an order on katespade.com, a temporary authorization hold may be placed on your credit card. Please be assured, this is not an actual charge and this authorization hold will be removed within 48 hours of your items being shipped. It is up to your credit card issuing bank as to when you will see the authorization hold drop off.
For your security, your billing name, address and phone number must match that of the credit card used for payment. we reserve the right to cancel any order that does not match these criteria.
PAYPAL: PayPal is an alternate method for purchasing your order on kanecollections.com. It enables any individual with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. your credit card and bank numbers are never seen by us plus, you’re 100% protected against unauthorized payments sent from your account.
PayPal customer service representatives are available to assist you at 1-888-221-1161.
SALES TAX: To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. at checkout, all appropriate taxes will be added to the order total.
We do not charge sales tax on the purchase of gift cards or e-gift cards. However, items paid for with gift cards or e-gift cards will be charged applicable sales tax.
Please note: the tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors. The actual amount of tax payable in connection with your order will appear in your order confirmation email.
WARNING: eyewear products contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.
CANADA SHIPPING TERMS AND CONDITIONS
Please carefully read the following terms and conditions concerning Canada orders:
- Any order being shipped to Canada may be subject to import duties and taxes that are levied and collected as a part of the international handling fee during checkout. a summary of these charges will be included in the international handling fee line. the order total presented at checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery or due as c.o.d. charges.
- When placing an order for delivery outside the United States, you are considered the importer of record and must comply with all applicable laws and regulations. charges for duties, taxes and the carrier’s collection fee are in addition to your shipping charge and must be borne by you.
- Some items may require special handling as specified by federal, state and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.
- All prices are shown in u.s. dollars ($usd). The item price is exclusive of any import duties, taxes and shipping charges. such fees will be calculated at the time of checkout, and will be displayed as the international handling fee, also in u.s. dollars ($usd).
- By ordering goods from this website, I hereby authorize a licensed Canadian customs broker chosen by the operator of the website to act as my agent, and to transact business with Canada border services agency (cbsa) to clear my merchandise, account for applicable duties and taxes, to return merchandise to the operator of the website and prepare and submit refund claims on my behalf for any merchandise that i return. i understand that cbsa will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that i will obtain the refund directly from the operator of the website. in this connection, i also authorize the customs broker to endorse any refund check issued by cbsa in my name, so that the operator of the website can be reimbursed.
ITEM AVAILABILITY
The fulfillment process for most orders of in-stock items begins as soon as your online purchase is completed. These items will be shipped once your payment is approved, the item is located, and the shipping address is verified.
pre-order items are not yet in stock, but available for advanced order on our site. Therefore, a pre-ordered item is shipped directly to your chosen shipping address once it is in stock. As with all purchases on our site, you will not be charged for any item until it is shipped to you. the expected date that the item will leave the distribution center is indicated on the product detail page. This date is a good estimation of the item’s availability but please note that the date is not firm. Should the expected shipping day change, you will be notified via email.
We reserve the right to cancel any order that appears to be intended for re-sale or re-distribution.
After your order leaves our warehouse, delivery times vary per the shipping method you select during checkout and the location of your shipping address. please note that business days are Monday-Friday, excluding federal holidays within the united states.
SHIPPING RATES
KaneCollection is pleased to offer flat rate shipping for most shipping services. At checkout, you will be prompted to choose a shipping method for your shipment(s). Different shipping methods are available depending on the item(s) you wish to purchase and the location to which the items will be delivered. Each shipping method has its own restrictions and charges that will be applied to your order. Please note, some items may offer only one shipping method. As you update your shipping method choices, your order total will adjust accordingly.
Shipping rates are as follows*:
UNITED STATES SHIPPING RATES
USPS PriorityStandard groundTwo-dayNext day
Destination5-8 business days
if ordered by 2pm est3-5 business days
if ordered by 2pm est2 business days
if ordered by 9pm est1 business day
if ordered by 9pm est
Continental United StatesFree$8$15$25
Alaska/Hawaii$12n/an/a$25
Apo/Fpo$8n/an/an/a
U.S. territories$30n/an/an/a
United States P.O.n/an/an/an/a
CANADIAN SHIPPING RATES
canada poststandardexpress
Destination3-10 business days3-6 business days2-4 business days
Canada$15$20$25
Canada P.O. boxn/an/an/a*shipping rates are subject to change.
TRACKING ORDERS
Tracking numbers are assigned to packages upon shipping from our distribution center. You can find these tracking numbers in your shipment confirmation email as well as in your order history on KaneCollection.com. It may take up to 48 hours before the package is checked into the carrier’s tracking system. While your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide information about your package for 48 hours.
As we use multiple carriers and shipping methods, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances,
your order history atKanecollections.com will not offer tracking information, but will still offer order status and other details. For information on understanding your order status, please call customer service (408)-337-6706
Return Rules & Restrictions
All markdown items purchased from KaneCollections.com and JonKane.store are considered final sale and cannot be returned.
DAMAGED OR DEFECTIVE ITEMS
In the case of items damaged during shipment, please immediately contact our customer care department at 408-337-6706. We will work with you to replace your item as fast as we can. If we are able to locate a replacement, we will send it to you at no charge to you, and will ask you to return the damaged/defective item to us using our free return service.
Shopping Cart
Items you place in your shopping bag while you are shopping on kanecollections.com will remain there until they are purchased, removed, or until the sale ends.
Because product availability is not guaranteed until items are purchased, it is possible for an item to become unavailable while it is in your shopping bag. If an item becomes out of stock, we will alert you to remove it from your shopping bag. In addition, we will remove items that remain in your shopping bag at the end of the sale.
OPTIONS IN THE SHOPPING BAG
- Update quantity: to change the quantity of a specific item, click the drop-down arrow in the quantity column and choose a new quantity from the list.
- Remove an item from your shopping bag: to remove an item, click “remove”.
- Edit item details: to edit item details such as color or size, click “edit”.
- Proceed to checkout: when you are ready to purchase your item(s), you have the following options:
- If you would like to pay with a credit card or a gift card, click the “proceed to checkout” button.
- If you would like to use PayPal as your payment method, click “checkout with PayPal” and you will be returned to your shipping method step of our checkout process after tender is accepted by PayPal.
Checkout
STEP 1: SHIPPING ADDRESS:If you are not already signed in to your kanecollections.com account, you may continue to checkout as a guest. However, to quickly access your saved addresses and payment methods that you use on kanecollections.com, we suggest signing in to your account using the fields on the right side of the page. You may sign in conveniently using a preferred social network or using the email address and password associated with your kanecollections.com account. If you have forgotten your password, click here.
- Complete all of the required fields in the shipping address form. if you are signed into yourkanecollections.com account, you may also choose a saved address from the drop down box just below the shipping fields.
- Alternatively, save new shipping addresses for future use by clicking the “add to address book” checkbox.
- If your shipping address is the same as your billing address, click the “use this address for billing” checkbox.
- When you are ready to move on to the next step, click “continue”.
STEP 2: SHIPPING METHOD: When you arrive at the shipping method step of our checkout process, use the drop down box next to each shipping address to choose the available shipping methods/charges.
Note: if you have an item in your shopping bag that has a shipping restriction (hazardous materials) item shipping from different distribution centers, international limitations, etc.), you may see that your purchase is split into multiple shipments. Be sure to choose a shipping method for each shipment. When you are ready to move on to the next step, click “continue”.
STEP 3: PAYMENT: When you arrive at the payment step in our checkout process, be sure review your order summary on the right side of the page to confirm the items in your shopping bag, shipping addresses, and shipping methods before selecting your payment options. You may click back into any step of the checkout process to make adjustments.
All prices are listed in u.s. dollars and foreign currency is subject to currency exchange rates
CONFIRM YOUR BILLING ADDRESS:
Your shipping address will appear here automatically if you specified for it to be used earlier in the checkout. If not, enter your name and billing address. Your name and billing address must be entered exactly as they appear on your credit card statement to avoid any delay in the authorization process. If you are not paying with a credit card, this address will allow us to contact you if any issues arise with your order. If the address is incorrect or requires editing, click “change address.”
Enter the email address where you wish to receive order confirmation emails and further correspondence regarding your orders and shipments.
CHOOSE YOUR PAYMENT METHOD
Once you have verified all aspects of your purchase and applied any gift cards, select your method of payment.
- PAYPAL: selecting the PayPal option will redirect you out to paypals secure checkout page. once you complete all options there and your form of tender is confirmed, you will be redirected back to our order confirmation step.
Note: if you opted to checkout with PayPal earlier in the checkout process, the payment method section will reflect that you are about to process payment using your PayPal account. If you no longer wish to use your PayPal account, click “change payment method.” - CREDIT CARD: after selecting this option, you will be presented with a credit card form. Complete all required fields exactly as they appear on your credit card. If you are signed in to yourkanecollections.com account, you can save the credit card for future use by clicking the “save card to my account” checkbox.
STEP 4: ORDER CONFIRMATION:
After you complete the checkout process, you will be directed to the order confirmation page. Here you will see your order number and complete details of your order. We recommend that you print this receipt and save the order information for your records. You will need this information for all references to your order.
Please note: we cannot change or cancel an order once it has been placed.
Payment Options
CREDIT CARD AUTHORIZATIONOnly one credit card may be used per transaction. This includes bank-issued gift cards with a credit card logo (example: American express gift cards). Your credit card will not be charged until the items in your order are shipped. in some cases, because not all items may ship together, you will see more than one charge on your credit card.
When attempting to place an order on katespade.com, a temporary authorization hold may be placed on your credit card. Please be assured, this is not an actual charge and this authorization hold will be removed within 48 hours of your items being shipped. It is up to your credit card issuing bank as to when you will see the authorization hold drop off.
For your security, your billing name, address and phone number must match that of the credit card used for payment. we reserve the right to cancel any order that does not match these criteria.
PAYPAL: PayPal is an alternate method for purchasing your order on kanecollections.com. It enables any individual with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. your credit card and bank numbers are never seen by us plus, you’re 100% protected against unauthorized payments sent from your account.
PayPal customer service representatives are available to assist you at 1-888-221-1161.
SALES TAX: To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. at checkout, all appropriate taxes will be added to the order total.
We do not charge sales tax on the purchase of gift cards or e-gift cards. However, items paid for with gift cards or e-gift cards will be charged applicable sales tax.
Please note: the tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors. The actual amount of tax payable in connection with your order will appear in your order confirmation email.
